Call us @ 1300 701 100
1300 701 100

Terms & Conditions

Applying for an account

  • Please see details under “Trading Terms”.

Art work

  • Where art work supplied by the client does not conform to the required format, PromosOnline reserves the right to charge the client at the rate of $70 per hour plus GST in order to create art work in the correct format.
  • All art work must be approved in writing, verbal confirmation cannot be accepted.
  • Colours on the screen are indicative only and if you wish to check the colour you can order a sample. There may be colour variance between products in any order due to manufacturing tolerances.
  • Any art work that is done by Promos Online free of charge for the client will remain the property of Promos Online.

Cancellation of orders

  • In the event that an order is cancelled by the client after submitting an approved purchase order the client shall be liable for the full cost of the purchase order.


  • We guarantee that your items will be despatched from the factory on or before the ship date specified on the Order Confirmation.
  • The flat freight rate of $14.95 per order only covers single deliveries to any Metro area in Melbourne, Sydney, Brisbane or Adelaide. Freight to all other metropolitan areas will be quoted separately. 
  • Split/multiple deliveries and deliveries outside Metro areas are subject to additional costs
  • We may deliver the Goods by separate instalments.
  • All orders will be shipped using our carrier and you will be charged at the amount quoted to you.
  • A tracking number will be provided to you on despatch of the goods that will let you track your order.
  • We can ship using your courier however we cannot accept responsibility for the goods once they have been picked up nor can we provide a tracking service. If you prefer to use your own account please provide us with the carriers name and your account number.
  • We will not ship to a P.O Box.
  • We cannot accept responsibility for goods that are left unattended or without signed acknowledgment of receipt of goods at an address.
  • We cannot be held responsible for goods lost or delayed by common carrier, Australian Customs or an international customs department or by 'Acts of God'.

Discounts & Specials

  • Our monthly deal applies to all orders received in the calendar month in which it is advertised.
  • Minimum order quantity is 250 pieces on any of the advertised bottles.
  • Discounts apply to the advertised price for 250 pieces and above.
  • Discounts offered excludes all set up charges, freight and GST.
  • All orders must be paid in advance.

Intellectual Property

  • We ask that you recognise and respect the time, effort and blood, sweat and tears that we have invested in the website and all of the processes involved in it.


  • All orders must be approved in writing, verbal confirmation cannot be accepted..
  • Promos Online will only honour the order after you have confirmed the art work and we have emailed your purchase order details back to you.


  • Ownership of the goods remains with Promos Online until payment has been made into our account.


  • Prices on locally sourced products are firm for 30 days from the date of the quotation.
  • Prices on products sourced overseas will remain firm for 7 days and Promos Online reserves the right to adjust these without notice due to exchange variances or increases passed on by suppliers.
  • GST and other taxes and duties shall be added to the quoted price except when they are included in the quoted price.


  • While every effort will be made to supply the quantity ordered the quantities shipped may vary by +/- 5% due to manufacturing tolerances.


  • If you are not happy with any part of our service then please contact us first so that we can discuss the issue. If there is a problem with the branding or the product please send us a photo as this will help us understand what the problem is and work things out quicker.
  • In the unlikely event of a claim, we ask that you to submit a written claim within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before we can issue a refund or replacement of stock.

Trading terms

  • The first 3 orders must be paid for in full before despatch of final goods. After 3 orders you can fill out a credit application form and apply for a 30 day account; however we reserve the right to reject an application without explanation.
  • We can offer immediate trading terms to Government departments.
  • We maintain a strict 30 day payment policy for any account customers. Should you not meet these trading terms your account may be placed on 'Stop Supply' and the status of your account will be reviewed.
  • All accounts over sixty (60) days will be placed in the hands of our debt collectors and all fees involved in recovering the debt will be billed to that company or person/s. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid charged daily and all recovery costs will be added to the outstanding amount.

 General Terms

  • These terms and conditions and any contract to which they apply shall be governed by the laws of Victoria and are subject to the jurisdiction of the courts of Victoria..
  • Promos Online shall be under no liability whatsoever to the Client for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Client arising out of a breach by Promos Online of these terms and conditions..
  • In the event of any breach of this contract by Promos Online the remedies of the Client shall be limited to damages which under no circumstances shall exceed the Price of the Goods..
  • The Client shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Client by Promos Online nor to withhold payment of any invoice because part of that invoice is in dispute. - 100% Guarantee